Return & Exchange Policy

1. Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the following conditions must be met:

• The item must be unused, unworn, and in its original packaging.

• The return request must be made within 7 days of delivery.

• Proof of purchase (order ID or invoice) is required.

• Items must include all tags, accessories, manuals, and free gifts (if any).

Note: Products damaged due to misuse, negligence, or improper handling are not eligible for return or exchange.

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2. Non-Returnable Items

The following items cannot be returned or exchanged (unless received damaged or defective):

• Personal care or hygiene products (e.g., cosmetics, undergarments, masks, etc.)

• Customized or personalized products

• Gift cards or promotional items

• Clearance or “Final Sale” products

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3. Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of receiving your order at support@shopxbuddy.shop.

Please include:

• Your order number

• Photos or video of the damaged/wrong item and packaging

Once verified, we’ll arrange a replacement or refund at no extra cost to you.

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4. Return Process

1. Initiate a Return:
   Email us at support@shopxbuddy.shop or call +91 72596 25031 with your order details.

2. Approval:
   Our team will review your request and confirm eligibility within 1–2 business days.

3. Shipping Back the Item:

   • You may be asked to ship the item back to our return address (shared upon approval).

   • Customers are responsible for the return shipping costs unless the product was defective or wrong.

4. Inspection & Refund/Exchange:

   • Once we receive and inspect the returned item, we’ll notify you of the approval or rejection.

   • Approved returns will be processed within 5–7 business days via your original payment method.

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5. Exchange Policy

• Exchanges are allowed for the same product in a different size, color, or variant (subject to availability).

• If the requested item is unavailable, a refund or store credit may be issued instead.

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6. Refund Timelines

Once approved, refunds typically take:

• 5–7 business days for prepaid orders

• 7–10 business days for certain banks or payment gateways

If you haven’t received your refund after 10 days, please contact your bank or card provider, then reach out to us for assistance.

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7. Order Cancellations

• Orders can be cancelled before they are shipped.

• Once shipped, cancellation is not possible. You may request a return after delivery as per our policy.

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8. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact:

ShopxBuddy.shop
📧 Email: support@shopxbuddy.shop
📞 Phone: +91 72596 25031
📮 Alternate Contact: Umeshmodaliyar4@gmail.com