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View compareFAQ's
Payment
What payment methods do you accept?
ShopXbuddy accepts all major credit/debit cards, UPI, net banking, and digital wallets. We also offer Cash on Delivery (COD) for select locations to make your shopping experience convenient and secure.
How do you handle shipping?
At ShopXbuddy, we partner with trusted and reliable courier services to ensure your orders are delivered safely and on time. Once your order is confirmed, it goes through quick processing and packaging before being shipped. You’ll receive a tracking link via email or SMS so you can monitor your shipment in real time. We offer standard and express delivery options, and all orders are carefully handled to guarantee your products arrive in perfect condition.
Returns & Exchange
What is your return and exchange policy?
You can request a return or exchange within 7–10 days of receiving your order if the item is unused, undamaged, and in its original packaging. Some products may have specific return conditions mentioned on the product page.
I now see the longer delivery time of (a part of) my order. How can I cancel it?
We understand that delays can be inconvenient. If your order hasn’t been shipped yet, you can easily cancel it from the “My Orders” section of your ShopXbuddy account or by contacting our customer support team. Once the order is dispatched, cancellation may not be possible — but you can still refuse delivery or request a return once the item arrives. Our team is always here to help make the process smooth and hassle-free.
Special Offers
How do I get updates on discounts and special offers?
Subscribe to our ShopXbuddy newsletter or follow us on social media to stay updated on exclusive deals, festive discounts, and flash sales.
Do you provide shipping to other countries?
Currently, ShopXbuddy does not offer international shipping. We deliver only within [your country name]. However, we’re working to expand our reach soon so that customers worldwide can enjoy shopping with us.
Shipment
How long does delivery take?
Standard deliveries usually take 3–7 business days, depending on your location. You’ll be notified of expected delivery dates during checkout.
Are there any special offers or price reductions?
Yes! At ShopXbuddy, we regularly offer special discounts, seasonal sales, and exclusive price drops across various product categories. You can find these deals on our Offers or Deals of the Day page. For the latest updates, subscribe to our newsletter or follow us on social media to never miss out on exciting promotions and limited-time offers.
Customer Care Service
How can I contact ShopXbuddy’s customer care?
Our customer support team is available 24/7. You can reach us via email at support@shopxbuddy.com or through the Contact Us page on our website.
Do you replenish sold-out items?
Yes, we do! At ShopXbuddy, we regularly restock popular and high-demand products. If an item you’re interested in is currently sold out, you can click the “Notify Me” button (if available) on the product page to receive an alert as soon as it’s back in stock. Some limited-edition or exclusive items, however, may not be restocked once sold out.
Order
How can I place an order on ShopXbuddy?
Simply browse our website, add your favorite products to the cart, and proceed to checkout. You can also create an account to save your address and track your orders easily.
Are there any special offers or price reductions?
Absolutely! ShopXbuddy regularly features special offers, seasonal discounts, and exclusive deals across a wide range of products. You can check the Deals or Offers section on our website for current promotions. To stay updated on the latest price reductions and flash sales, subscribe to our newsletter or follow us on social media.
Package
Do I need to create an account to make a purchase?
You can shop as a guest, but we recommend creating an account to enjoy faster checkout, order tracking, and exclusive member offers.
Do you replenish sold-out items?
Yes! ShopXbuddy regularly restocks popular products. If an item is sold out, you can click “Notify Me” on the product page to get an alert when it’s back in stock. Please note that some limited-edition items may not be replenished.
Damage
How can I check if my package is on the way?
Once your order is shipped, you’ll receive a tracking link via email or SMS. You can use this link to monitor your package’s real-time delivery status.
How do you handle shipping?
At ShopXbuddy, we partner with reliable courier services to ensure your orders are delivered safely and on time. Once your order is confirmed, it’s processed and carefully packaged. You’ll receive a tracking link via email or SMS so you can monitor your shipment in real time. We offer standard and express delivery options to suit your needs.
Purchase
What should I do if I receive a damaged or defective product?
We’re sorry for the inconvenience! Please contact our customer care team within 48 hours of delivery with clear photos of the damaged item. We’ll arrange a replacement or refund as soon as possible.
How can I follow up on my order?
You can track your order easily through the “My Orders” section of your ShopXbuddy account. Once your order is shipped, you’ll also receive a tracking link via email or SMS to monitor its status in real time. For any additional assistance, our customer support team is available 24/7.
Refund
When will I receive my refund after returning a product?
Once your returned item is inspected and approved, the refund will be processed within 5–7 business days to your original payment method.
Are there any special offers or price reductions?
Yes! ShopXbuddy regularly features exclusive discounts, seasonal sales, and limited-time offers across many product categories. Check our Deals or Offers page, subscribe to our newsletter, or follow us on social media to stay updated on the latest promotions.
📞 Contact Us – ShopXbuddy
We’re always here to help! Whether you have a question about your order, need assistance with a product, or want to share your feedback, the ShopXbuddy team is ready to provide quick and reliable support.